Dear Valued Customer,

We sincerely appreciate your continued patronage and support.

We regret to inform you that there was a temporary malfunction in our inquiry emails as outlined below.

We sincerely apologize for any inconvenience this may have caused.

Incident Period: Around November 25, 2023, to January 16, 2024

Service Impact: Inquiries sent through our website were not reaching us.

Cause: Configuration error during our server migration process.

Recovery Status: The configuration issue on our end has been resolved, and full recovery has been completed.

If you submitted an inquiry through our website during the mentioned period, we sincerely apologize for the inconvenience caused.

We kindly ask you to contact us again.

Sincerely,

Morooka Co., Ltd.